PRIVACY POLICY
How we handle personal data, written plainly. We collect very little, and we tell you exactly where it goes.
Who we are
DIIGOO TECH PRIVATE LIMITED, Kavuri Hills, Madhapur, Hyderabad, Telangana, India. Email hello@diigoo.com. In this policy "we" and "DIIGOO" mean that company. We are the Data Fiduciary for the personal data described below under India's Digital Personal Data Protection Act, 2023 (DPDP Act).
What we collect
- Contact enquiries - name, email address, company name, the service you select, and your message, when you submit the contact form.
- Newsletter - your email address, if you subscribe.
- Server logs - IP address, browser user-agent, requested URL and timestamp, recorded automatically by our web server for security and abuse prevention.
We do not run analytics, advertising or tracking software on this website, and we do not build profiles of visitors.
Third parties who receive data
- FormSubmit (formsubmit.co) - our contact and newsletter forms are delivered to us through FormSubmit. Whatever you type into those forms passes through their service before reaching our inbox.
- Google Fonts - typefaces are loaded from Google's servers, which means Google receives your IP address when a page loads. No cookie is set by this.
We do not sell personal data, and we do not share it with anyone else for marketing.
Why we use it and on what basis
We use your data only to answer your enquiry, to provide services you ask for, to send the newsletter you subscribed to, and to keep the site secure. For enquiries and the newsletter our basis is your consent, given when you submit the form. You can withdraw it at any time.
Where it is stored
Our website and its logs run on servers located in India (AWS Asia Pacific, Mumbai region). Data handled by the third parties listed above may be processed outside India under their own terms.
How long we keep it
Enquiry correspondence is kept while the conversation is live and for up to 24 months afterwards. Newsletter subscriptions are kept until you unsubscribe. Server logs are retained for up to 90 days.
Your rights
Under the DPDP Act you may ask us to confirm what personal data we hold about you, to correct or complete it, to erase it, and to nominate another person to exercise these rights. You may also withdraw consent or complain about how we have handled your data.
How to exercise them
Write to hello@diigoo.com with your request. We will respond within 30 days. If you are not satisfied with our response you may escalate to the Data Protection Board of India.
Security
The site is served only over HTTPS with HSTS, carries a restrictive content-security policy and other hardening headers, and sits behind an intrusion-prevention layer. Access to our systems is limited to the people who need it. No system is perfectly secure, and we do not claim otherwise. See our Security & Trust page.
Children
This site is intended for business use and is not directed at children.
Changes
If we change this policy we will update the date above. Material changes will be highlighted on this page.